Our return policy is valid for 30 days. If 30 days have passed since your purchase, we can no longer offer you a refund or exchange.

To be eligible for a return, your item must be returned in the original packaging.

Gift cards are non-refundable.

In order to complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

Late or missing refunds

If you haven’t received a refund yet, please double check that the funds haven’t been deposited to your bank account.

After verifying that you have not received your refund, contact your credit card company. The funds may be held or processed temporarily. 

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@shelleymerket.com.

Exchanges and Returns

To return your product, you should mail your product to: 2141 W 1450 N, Clinton, UT, 84015, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item otherwise.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@shelleymerket.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping is a standard $4